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| - It has taken me months to write this review. I have gone back and forth about writing it and reliving in such detail the already emotional trauma of losing my beloved pet being exacerbated by the callousness and unprofessionalism of the majority of the counter staff along with the vet assistants. But I feel it is important to share my experience, hoping to maybe spare someone else the additional heartache in the gut wrenching moments of euthanasia.
I had lived in the Henderson area for less than a month and the terminal illness my feline was suffering from became acute within a day. As we frantically tried to find an emergency vet clinic within a reasonable distance, this was literally one of the only options available; we skimmed reviews of all the options, and although they weren't plentiful, most people seemed enthusiastic about the service and professionalism of this clinic.
The counter staff was rude and dismissive upon my first call, after putting me on hold for over 10 minutes. That was pretty much their attitude with every single interaction I had with them, all the way up to their callous indifference as they handed me my pet's remains two weeks later.
But that's just the administration, what truly matters at a vet's office is the people you are entrusting your pet to. While the actual veterinary doctor was polite, honest, and professional, his supporting team couldn't have been more the opposite.
After complications made it impossible for me to be present as he was put to sleep, I asked the assistant who brought him in for us to say our final goodbyes to inform us immediately upon his "official" passing; that didn't happen. I sat in an exam room, completely hysterical for OVER THIRTY MINUTES in complete agony, not knowing what was going on. The counter staff showed their deep concern and investment as I asked more than once what was going on, what kind of timeline we should be expecting, to please have someone come check in with us/ why nobody had come to speak to us; I was simply dismissed every time. Then I stood in the access doorway to their backroom area for another 10 minutes staring at the room with a sign reading "quiet please: euthanasia in progress", watching the techs inside chit chat and laugh. It makes my stomach curl that those heartless people were the ones present for my Cheeto's last moments.
I know for a fact several people saw me standing there for quite some time, but nobody said anything to me until the doctor happened to pop out of another room with another patient in tow, surprised to still see me. He told me Cheeto had passed quickly and quietly some time ago, thought we were just going to say our goodbyes and leave, and attempted to apologize that I had not been informed but the damage was already done and any apology was going to fall on infuriatingly deaf ears.
We left even more emotionally exhausted and traumatized than necessary for an already a heartbreaking situation. And as I already pointed out, they iced their tasteless, callous cake when I was coldly and passively handed the remains of my dear, beloved boy two weeks later, asking to speak with management and just had a business card shoved in my face, then told to "email".
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