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| - Background: I had a great first experience here in a small group of 4 on a weekday, so I decided that I wanted to celebrate my birthday at the Mansion. So I emailed ahead to ask for reservations for a group of 15 on a Saturday evening. I was informed that they would not take any reservations and was advised to arrive an hour early for seating.
Facility: Located on the northeast corner of Jarvis and Wellesley, there is free parking after 5:30pm for guests of The Keg. Otherwise, it's pay enforced (this is a new thing they just added in recent months). Parking IS cramped though, so larger vehicles beware. Washrooms are okay, the decor is romantic, although the upstairs by the bar is quite loud.
Food Quality & Price: Food is a little more pricey than other Keg locations (either that, or there was a recent price increase). My usually favourite the Blue Cheese Fillet has gone up again, now at $37 for 7oz (no other options). I asked for medium rare, and got medium well. I didn't ask for them to remake it because there was absolutely no time and we needed it on the fly. The first time I came (weekday) it was perfection, this time around, was just sloppy. I was overall, slightly disappointed by our experience.
Service: Leading up to the day of, email exchanges were curt and to the point. We arrived at 6:30 and was told that the wait would be around a hour, we were not seated until 8:30 (2 hours) and had to leave by 9:30!! So it was really pushing it. As we waited upstairs by the bar, waitresses were visibly frazzled. When they asked some members of our group what they wanted to drink, if you have them more than a 5 second hesitation, they would just walk away! This happened on more than one occasion. The location was busy and packed, no one wanted to give us the time of day. We made the most of it anyway.
When we were finally seated, we ordered on the fly. Everyone was starving. Service during the sit-down meal was superb. We ate and were out the door by quarter to 10 (although my steak left much to be desired).
Overall: AVOID WEEKENDS!! It's an absolute mess here on the weekend, service slacks, no reservations, wait times are horrid, staff is frazzled/frustrated and it shows. My experience at the Keg Mansion during weekday evenings was so much more relaxing and pleasant. I would certainly recommend that The Keg Mansion reviews their no reservation policy for weekends and allot a certain number for special occasion/events or large groups. It was just absolute chaos and that pressure was reflected on the faces of their staff and the quality of the food.
Weekday grade, 4.5/5, weekend grade 2.3/5. Average = 3/5.
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