They only lost stars because of the fact that reservations don't mean anything to them. I expect reservations to mean that you'll have a seat ready for you at that time but nope, reservation means extra 15-30 minutes of waiting.
If a place knows sitting down a person without a reservation will cause problems for the customers that did make a reservation, they should just actually RESERVE those spots and not let people sit in them for at least an hour beforehand.
On top of that, the host kept letting in people- the walls of the restaurant were lined with so many people that it was just uncomfortable.
And one more thing.. he kept telling everyone they were next and it was just overall very unorganized because nobody got a # and nobody knew who was actually next.
Other than that, thank goodness everyone else had their shit together. Our server Ng, understood our orders really fast and let us know how each order had a specific number of pieces or if it was a plate. I usually dread ordering at AYCE because the servers always look more confused than a newborn child. However, ordering here was a breeze and the food came at a pretty quick rate too.
The food was delish! Very hot and fresh. The portions are not too big, which is good because my greedy mind always tends to over-order at these places. Also, there are not many places where you can order all you can eat takoyaki. YUM! I also really loved the green dragon roll, spicy salmon sushi and the beef yakitori!
I will probably return despite the disorganization. But only during lunch hours or weekday evenings. Better to avoid the hellhole and the chance of being trampled.