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  • The pediatric dentist here is great. This 1 star review is strictly for the office staff, who I have literally had a problem with from the beginning. My son has been there twice and the dentist was a dream. However, getting scheduled and getting the staff to CORRECTLY look up my insurance has been a nightmare. It started about six months ago, I received a call informing me it was time for my son to see the dentist. I appreciate the calls so I went ahead and scheduled. The week before I get a phone call stating my insurance was invalid. I was concerned so I told them to cancel and I would look in to it. Turns out it was not, my insurance was fine, someone in the office was calling it in wrong. I was a little upset, but hey, mistakes happen right? So I let it go and I never got a chance to reschedule after that. Well Fast forward to this week. I get a call stating my son is still due for his checkup. I have a day off coming up and they had an appointment that day. So I booked an appointment. I let them know they have had issues with my insurance and that I would like to update it and make sure they have it correct in the system. So I give that lady the information over the phone and she said everything was good. It had been awhile since the last experience so I thought it would be fine. I thought wrong! Today I get a call AGAIN about my insurance being invalid. I get it, there are probably instances out there where someone really does not have insurance. I can 100% truthfully tell you I do, and just last week got my teeth cleaned. But no, once again they called saying my insurance is not valid and to call my insurance to find out why. Sound familiar? Same thing happened last time! I honestly have no idea why they can not get their act together. With that being said, I will NEVER be coming back here. Which is a shame, because my son is only 4 and has many years of going to the dentist ahead of him. Hopefully the practice will realize that the staff is NOT doing their job and correct the issue, or I am sure more parents will stop going there as well.
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