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| - So it's Friday evening and we're hungry. I've recently been thinking I'd like some crab legs so we decided to try Pier 51. I looked at the Yelp reviews before we went and they were mostly what I expected- people generally like the place so I figured it would be alright.
We get there and we're seated near the front door. This wasn't an issue except that the hostess chose to speak rather loudly. At one point, as she sat a couple next to us she actually spoke over our table to another person at the hostess stand and carried on a conversation with that person. Wow. I guess because it's a "fish place" the staff believes the atmosphere is so relaxed that they think this is comfortable for the guest's experience... At the end of the day, regardless of the food you serve, people are working harder than ever to make their ends meet, so when they chose your establishment to spend their money in, each and every piece of their experience counts more than it ever has before. When it costs me $50 for two people to buy food that we hardly ate, it's really not at all acceptable. For $50 we could have eaten a tasty meal at Longhorn and had a much more enjoyable experience and I wouldn't be feeling so guilty for suggesting Pier 51.
The salad bar uses the tiny cube shaped croutons that you buy from the dollar store. Really? And the ranch was in no way the correct proportion between mayonnaise and seasonings. My salad tasted like I'd poured liquid mayo over it... How many corners must you cut to ruin ranch dressing? I mean- that's pretty sad. I didn't eat the salad. I will say the salad bar itself was very clean and well stocked with a very basic selection.
Our server, Kim was a dynamo! She was so attentive, our glasses never got empty and she was enjoyable to interact with. Kim was BY FAR the best part of our visit.
Our meals arrived and my $8.95 appetizer crab legs were so overcooked that it was like eating tasteless, waterlogged pieces of rubber dipped in luke-warm melted butter. Not to mention they arrived with the crab cracker and what looked like a homemade drill bit that was in no way helpful in cracking crab legs. I needed the tiny fork, but it wasn't offered so I had to use my meal fork and it of course wasn't the proper tool for the job so made it more difficult that it needed to be. My baked potato was cool so I stopped there and never even put any butter or sour crème on it. I took one bite of the lump crab cakes and was finished with that entire plate. I asked Kim before I ordered if the crab cakes would be mixed with fish and she said no- that it was just crab. I think Kim has been misinformed :-( so I went back to my crab legs and decided to go ahead and eat them despite them being cold... until I looked on the underside of the 2nd bunch of them and saw what appeared to be a patch of mold. Now I'm not 100% certain it was mold- it could have been just kitchen particles from the grill or something along those lines, but that was kinda the last straw for me. I just stopped eating and had more tea. Kim came back and asked me if everything was alright and I had to lie to her and tell her that it was because I really didn't even know where to start or how she could possibly make any of my meal any better at this point.
Our meal was totaled $44 and I tipped Kim $9 on top of that. I can't lie- I feel like I made such a poor decision for my family's finances. I just completely wasted $53 that we really could have used more wisely and today I am carrying a heavy guilt because of it. This dinner decision was an epic fail for me :-(
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