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  • Eat here if you like beetles in your chicken tortilla soup. We went here at 6 pm Saturday, June 27, 2015. My husband ordered a kid's meal for our daughter and two chicken tortilla soups for ourselves. We were then told the soup had to "heat up". After nearly 10 minutes of waiting while my daughter's meal was getting cold, the young food preper/server ladled the soups up. When my husband brought them back to our table we immediately saw a smaller-sized beetle floating on the top of one of the soups! Needles to say, we were grossed out. My husband immediately took the two soups back to the cashier to return them. The cashier took the soup with the beetle away and showed it to a man on the prep line. He was dressed in a black uniform, and a bushy black beard and was wearing earrings. The cashier then came back and told my husband they would get him another soup ( from the same pot in which the beetle was served). My husband said he just wanted a refund. The cashier was refunding the cost of one soup, when my husband said he didn't want either soup because the whole soup pot clearly was contaminated with a bug in it. The cashier then took the refunded cash from the cash register and dropped it into my husband's hand. My husband looked at her and said, "what, no apology for the bug, nothing?" The cashier simply said, "well, my manager said it was just a piece of burnt tortilla." My husband said it was clearly a bug because a burnt tortilla chip doesn't have legs and a head. The cashier then shrugged her shoulders and took the next customer's order. We went to sit down, expecting the "manager" to come over and apologize for the bug, but no one came. As we waited, we watched the same preper/server who had just served our soup cleaning out the garbages. That's when we left. Our appetite lost. We will never eat here again and have begun telling our friends and family of our horrible experience at Costa Vida.
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