Overall, my disappointment with the place is in walking in there not realizing that what I really wanted that evening was to be waited on in an establishment that also had good food and good value. With that in mind, I tried to account for the subjectivity and pad my rating a half-star but in retrospect I feel that perhaps I'm still being generous. I give Moe's props for their general efficiency--the line did not slow down. Their prices are also reasonable and the staff are generally helpful (the shift manager seemed courteous and when I asked for containers they did so without hesitation). The negatives are: 1) flavors of the items I ordered are okay but nothing special--I could have gone to several other places within a 3-mile radius with more memorable entrees; 2) ratio of chips to item ordered is too high; 3) low salsa to chips ratio--it is not served in group-sized portions but in single serving plastic containers of the kind you normally would use for take-out and leftovers; 4) interior decor is designed to move people out of there and not enjoy their time there (even McDonald's feels more relaxing). To sum up, if you want a cheap, fast lunchtime option with filling food, Moe's is one of many acceptable choices around town. If you want to have a relaxed time eating good food on a weekend evening, skip this place.
Full disclosure: I was there with my wife and son. She was more focused on our experience and did not mind the place too much (at least she did not say anything to me about it). My son was not happy about the fact that the kid's menu did not contain enough items that he liked.