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| - Let me preface this review by saying that I am writing this in anger over recent events. Maybe in a week I would rate my experience as 2 stars. Tonight, however, 1 star is generous. Prior to Chuhgajib's expansion I went often, even as a student on a shoestring budget. Back then, it was small, cramped, and smokey, and yet I would have rated it five stars. The staff was friendly, and the food was incredible. Now, Chuhgajib has renovated; they offer more than double their original tables and a bar area, and have staff to accommodate their growth. Unfortunately, the service of the additional staff leaves MUCH to be desired. This brings me to tonight's visit and the reason for this review.
I was part of a party of four. We did not make a reservation, but when the other couple arrived at 6:50, they were told we could have a BBQ table at 7:30. We met them and stayed at the bar. The new sushi offerings are fun; they have unique names and combinations, and we all enjoyed them. Around 7:45, we were still sitting at the bar while two BBQ tables were being cleared off. A group of six came in and was seated at two of the BBQ tables with little to no wait at about that time...while we were still waiting for a table. The server that had been keeping us abreast of our wait time went over to the other server, and shortly there was a small group talking, pointing at us and the group that had just been seated ahead of us. At this point, we no longer existed as far as the staff was concerned. No water refills, no updates on our table, no "Is there anything else I can get you while you wait?" We couldn't even get eye contact with a server.
TWENTY MINUTES LATER, over an hour after we had arrived, we flagged down a server and asked what was going on. At that point, we were told that there was a mix up and the other group had a reservation ahead of us. If that was the case, they were at least twenty minutes late for their reservation and their reservation should have gone kaput. If it was an accident that they were seated in front of us and no one had the nerve to unseat them, someone should have admitted to the mistake. Even that would have been okay in my book. But the staff at that point simply decided we didn't exist because no one wanted to be accountable for us being stuck at the bar and not eating the BBQ we had come for.
We were told at the same time that another BBQ table had closed out and the staff was waiting for the party to leave before seating us. Well, at 8:10, there had been enough waiting. We got the bill, paid, and only left tip because a dollar in change wasn't worth any more waiting on the meek and irresponsible servers.
My disappointment is a reflection of how excited I was to see Chuhgajib after its renovation. Sadly, the staff does nothing to overcome the extremely poor service. We received a discount on a future purchase, but that means nothing when I never plan to return. It's time to experiment with other Korean BBQ in Phoenix.
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