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  • I get it- its one of the busiest shopping days of the year. I've been in the fashion/beauty retail industry for 15 years, I get it. After working countless Black Friday's myself, if anyone is sympathetic to associates and the perspective of the employees, it would be me. But, nothing excuses the fact that there is clearly lack of talent available on the sales floor for YES, one of the highest traffic days your store will see all year. Or the fact that the store is so obviously terribly understaffed, or horribly scheduled, that the trash in every part of the store is overflowing with cups and food items- SO disgusting. There was no recovery going on. Thanks, the evening shopper definitely was not treated and welcomed into the store the way I'm sure they welcomed their 6pm shopper on Thanksgiving Day. Perhaps that is what happens to profit-hungry, lack-of-connecting with-customer companies when they put their own ideas of success before their employees needs. It was utterly a disaster and you don't even have to work in retail to see that was the case. I walked in, fully prepared and willing to deal with any lines, tired associates, etc. I had done my research ahead of time, no dilly-dallying, in and out, they can have the commission, I get my couch, done deal. Walking in being greeted by that messy and trash-infested disaster should have been my first cue. Walking thru the home appliances and home goods area was a nightmare in progress......you don't have open boxes of knives on the level where kids can reach- seriously. SMH. I waited in the furniture area for 20 minutes before I finally went up to the one associate and asked for help. She was in the corner, working with one couple while at least 15 other people milled around. Lack of coverage, lack of sales, lack of profit- great equation Macy's. Yep, I walked in, and walked out- no sale. At least the parking lot wasn't full (natch). Not even gonna try another store- online with this Brand forever. Peace out, you just lost dollars and I'm sure I'm not the only one.
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