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  • I eat at Del Taco for the Taco Tuesday specials during my work week. The staff are busy with orders, and the staff assisting at the counter warm up after the order is placed, which is a bit backward to the way service should go. Staff should be trained on customer relations specifically that they engage at the first moment of contact not the delay that I have experienced on at least 3 occasions. The kitchen staff crank out orders constantly during the times that I visit. With the way the store is managed there is not a sense that their is a clear division of responsibilities, in other words, a lot of people working and doing a variety of jobs, rather than a lot of people working with clearly defined responsibilities. This does make a difference in how cleanly a fast food restaurant feels to the customers. The reason they get 2 stars are their bathrooms, they are sub par, and the Del Taco corporation should take action to update them across the board if they are all as sub standard as this one. Del Taco has an excellent product line, and the food is respectable. As far as how they measure up to their competition they have a tremendous opportunity to excel beyond their competitors when they invest in bathroom and facilities modernization. I look forward to seeing them advance to the 3 and 4 star rating in the future when the corporation takes this much needed step in their corporate operations.
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