I have been here a few times and I must say this is one of the worst firehouses I have been too. I went today and got lunch, used some points and the girl who had to stop making a sandwich to help me because her co workers were "busy" was awesome. However I asked for a little ranch on my sandwich and they drowned it in ranch. It wasn't even edible I scraped off the entire layer of cheese(meatball) just to remove the ranch. So my sandwich wasn't that good. And to top it off when I asked the gentleman behind the register for a plastic hat for my 4 year old. He huffed and seemed annoyed that he had to get a cheap plastic thing for a child. Serious lacking of customer service. And quality control. I am not saying I won't return to firehouse, but I am saying I won't return to this firehouse ever again. Shame though I liked it when they first opened.