I got reeled in by a tech who came to my door to sell me service. I just happened to be looking for a pest control company so it seemed convenient to sign up with the first spray being just $1. The tech was very polite and knowledgeable and told me that the initial spray would include the inside of the home, but the scheduled services would always be just on the perimeter of the home. he assured me that their chemical was so potent that the perimeter spray would prevent insects from coming inside my home. Since the signing of my contract in March, there has been a total of 4 sprays. There was the initial spray, a follow-up spray because I was still seeing bugs in and around my home, then the first regular spray, after which, there were still insects in my home. The sent a tech out a little less than 2 weeks before my first scheduled spray of June as a courtesy. Two days ago, I received an email saying that I was up for my scheduled spray. I wanted to know why they would bother sending out a tech just 2 weeks after they sprayed my home and the customer service person kept telling me repeatedly that I was due for my scheduled spray. The next day, I found a roach in my house. After 4 sprays, I am still finding insects inside my home and am just not satisfied with this service. I have had more bugs in my home since signing the contract than I did without any pest control. Customer service has been unresponsive to me all day and my service is scheduled for tomorrow.
It isn't the contract or techs I am unsatisfied with, it is the actual service.