That one star should be a negative 5 stars. today I realized why I do not fly this airline and will never fly with this airline again. the only redeeming quality is that they put me up at the Crowne Plaza for the night and this place is wonderful! I would prefer to be at my own house in my own bed though. I am not sure how the airlines messed up my return passage from costa rica and put me on a flight that was different from the people that I was flying with. Seriously? They gave me less than an hour to get through customs, go back through security to catch my connection. Then to make matters worse we sat on the Charlotte tarmac for over an hour because there were no gates available for us to pull up to to go through customs. And then when we got to a gate there was no one there to put the ramp over to us. What a freaking joke! These people need to get their s*** together, seriously.