| rev:text
| - This update is even better than my initial complaint. Congrats Round Table on Lake Mead, you ruined my birthday treat but gave me an awesome story. Pizza is a temporary indulgence but a funny story lasts a few weeks longer.
So- going back to the date in question, April 6th, as requested on the sides of the napkin dispensers in the restaurant that as a customer you may text or email the owner of any complaints, concerns or any feedback. I composed a text, frustrated but polite as I waited for my money back. My phone has it at 5:03 pm Friday April 6th, the receipt of the void return is also 5:03 pm Friday April 6th so it should be rather obvious I text at the time of the complaint. I heard back from the owner at 11:07 pm Sunday night, April 9th. No apology, only asking how the order was placed.
Monday I had not been given a resolution, in the mean time I posted on yelp and called the corporate office. This owner had the freakin nerve to text me Tuesday with a completely inaccurate time line "from the manager" ( dealt with an assistant manager when I asked for my money back). Calling me a liar and still held the same rude tone. The saying is "the customer is always right", which usually is BS. In this case I told them to check any cameras to prove the time I was there along with a brief description of my clothing, where I was sitting and events that happened in the time I claim to have been there vrs the completely made up version of their management. Also took pictures of the receipt that discredited the story from the manager. Haven't heard back from the owner. They must either not believe their own receipt or fail to admit failure in the store/ in communication/ in honesty.
They also asked for what I want from this. A better way with dealing with customers for a start, more ways than one. An apology would be nice. For the franchise, and people within to learn and grow from mistakes. Other than that... F that, we have many pizza options around here without the BS.
TLDR:
1. If someone orders a pizza for pick up, have it ready on time
2. Failing that make it ASAP as they wait'
3. Failing that don't lie to the owner of the franchise store to save your ass when the customer can easily prove otherwise with receipt/ video
5. As an owner- don't be a jerk to a customer, answer concerns prompt and don't be so quick to dismiss them as a liar
6. Really?!- this is only pizza and should not be so much drama!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)