I called an hour ahead to reverse/hold a rental truck. When I called to hold the truck the employee TOLD me specifically that she would hold it for me for an hour and took my name. When I arrived to the store I immediately asked an employee where the rental desk was and she instructed me to the complete opposite side of the store which was wrong and then had another employee direct me to the correct rental location. By the time I made it to the correct rental location it was five minutes past the hour hold time and the employee at the desk was selling the truck to another customer right in front of me while stating that due to me being five minutes late (because another employee instructed me to the wrong place) they were selling the truck to another customer who had NOT called ahead to hold the truck. I then in turn called the home services and spoke to Tracy (who was very helpful) who then connected me to the manager where I explained my issue/concerns and instead of attempting to address the situation they said sorry we're NOT SORRY and hung up on me. Everyone was very disrespectful and I will NOT return to this Home Depot ever again.