I love that they have an orientation/review of your dog BEFORE you can actually have them stay there. Our dog was happy at pick up from both the orientation and his first stay (he had never been left at a boarding facility in his 12 years). The price was reasonable. They have a back yard situation so you know they aren't in a kennel all day. We packed more than enough food for his 24 hour stay but didn't get any of it back. This is probably the only negative. (And yes we know he didn't eat it all he fell into his bowl at home like he had never seen a meal LOL.) oh and we got an adorable pic to boot during his day...this made us less worried.