I'm updating to 2 stars because the day I left my yelp review I got a comment from Amanda at Simon med imaging who offered to help rectify the situation. I didn't think it was going to go anywhere but within a week I got my refund thanks to Amanda. It shouldn't have to come to this to get my refund but at least it was finally resolved. I'm hoping they get their act together and can provide the same customer service Amanda did the first time around.