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About: http://data.yelp.com/Review/id/S5XcvUM3CzG7eMLu3Hr8cA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-03-31 00:00:00 (xsd:dateTime)
itemReviewed	Banfield Pet Hospital
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	I am writing this review to be informative and also see if others have experienced the same type of treatment as I did when I took my pooch in for an anal gland expression. I took my dog in for a routine expression with Dr. Johnson and we were in and out of there in under 30 minutes. The assistant indicated his glands were full and to come more regularly. At this point I was pleased and planned to give them a thumbs up... after all the location is great and the service was quick! However the next day our pup, Fray seemed visibly uncomfortable...two days later there seemed to be bleeding....I took him back to Dr. Johnston at Banfield to see if this was usual or was there a need for concern and had general questions about the overall health of Fray...after a deep breath he looked down and began a long narrative about their Wellness Plan and how this could save me money in the long run and what services were included....after about 10 minutes he said "Now to answer your questions..." at which point he said he would need to take a closer look and took Fray into the back to examine him....there was no examination done in front of me. In a few minutes he returned to explain that his anal glands had ruptured and the process involved to clean and treat the trauma. When I questioned how they could rupture after they were expressed by him two days ago he did not have any explanation but did note they were not ruptured at the time of his previous appointment. He gave me a quote for the process required, mentioned the Wellness Plan again and said he would input some notes and I would be able to schedule the surgery at the front desk. When I left the exam room to check out there were no notes and no treatment plan, not even antibiotics...The clerk said no notes had been entered yet, but to wait a few minutes...I shopped for a collar and returned to the front desk...still no notes. She indicated the doctor wanted to see Fray back in two weeks. At this point I was a little confused given what the Vet has explained earlier.. I asked her wasnt this a bit urgent and she advised me to call back he next morning to see if any additional notes would be entered...I called and guess what, no notes. I immediately took Fray to another Vet where he was treated right away and is healing nicely! From the research I have done since this happened and the comments of the other veterinary service the fact the glands ruptured after the expression should not have happened. I am also a bit suspicious how a hole appeared outside my dogs anus after he as examined by Dr. Johnson during our second visit, I had given Fray a bath immediately before this appointment and did not notice anything at all. Also the other Vet service mention the hole outside his anus and the gland did not seem to connect.....This is very questionable in my opinion!! The Banfield Vet, Mr. Johnson seemed too focused on selling pet insurance instead of the reason of my visit. He seemed preoccupied and zoned out...a bit creepy. I have read rave reviews about another Vet at this office, but I don't plan on returning to find out. I heard from Banfield about 2 weeks later asking if I wanted to schedule Fray for a teeth cleaning...I don't think so!!
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Belinda

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