This was my dogs first professional groom and I wasn't disappointed. The groomer Elizabeth was on time, very courteous and listened to what I wanted and the cut looked great! I was hesitant at first to go through with it because my dog doesn't do well around strangers but she said he was good, giving lots of treats (asked prior of course) , and kisses. Even though it may be a little bit more expensive, it's definitely well worth it especially for owner's whose dogs don't get along so well with other dogs like mine.