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  • If I could give negative stars to this place - I definitely would. After being treated horribly in the store yesterday and then receiving an awful email response to the concerns I raised today, I had to share. I mistakenly booked an appointment online and didn't notice that appointments were for brides only (I'm a mother of the groom!) but I was shocked by how rude they were from the moment they and I realized my mistake. I sent the following comments to them later that day: "Your service was terrible and I will be sure to let everyone I know about my experience. You website should ask what type of appointment is requested and you should not be rude to prospective customers." Their response: "Our website in several pages, as well as our on-line appointment booking form which you filled clearly specify that appointments are booked for Wedding Gown Consultations ONLY! The booking form asked repeatedly if your tried in Wedding Gowns. Mother gowns are NOT wedding gowns. In fact, we specifically state that there are NO appointment for Mothers dress shopping, it's on walk-in basis, also on the same form that you filled out. You walked in at a time when the boutique was very busy, all staff were occupied serving other customers who walked in before you. We asked that you browse through our collections while you wait. Instead of waiting to be served, you served yourself. We didn't even get a chance to serve you?!" WOW - what great customer service! An unbelievable sarcastic and just rude response to my mistake. At no point did anyone indicate that I would be assisted at all, they simply said we should look around. At EVERY opportunity they were rude, even as I used a fitting room, one of the staff members greeted me outside the door telling me that the fitting room was closed? Apparently I was supposed to know to use another fitting room?! Needless to say, we couldn't get out fast enough, walked a short way east on St Clair and found an awesome bridal boutique who were happy to assist. DO NOT GO TO DIVA BOUTIQUE but I would VERY highly recommend Jolie Bridal just down the street. EVERYONE was wonderful, especially Fiorella! I even met an actual bride at Jolie who had been treated terribly at Diva that same morning. Not sure how they stay in business, especially looking at the other reviews!
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