| rev:text
| - My husband and I decided to eat out last night (which we don't do very often) I didn't write the review last night because I wanted to sleep on it and decide if I really wanted to write it.....
This experience was the worst I have ever had in a restaurant, ever.
We had originally wanted to go to Abuelo's next door, but they had a 45 minute wait. we walked over here to see if they had a wait, it was only 20 minutes so we stayed, unfortunately. We ended up only waiting 10 minutes, this was the highlight of the evening. We were seated upstairs in the back corner, which was nice and secluded, another plus. The hostess did not try to engage in any type of conversation, she showed us the table and started walking away, I had to stop her to ask for a high hair.
I'm fairly sure our table had not been previously cleaned because we didn't have placemats or silverware like every other table did. Our waitress came by, asked if we wanted drinks and explained how their portions worked. We ordered our drinks, they arrived and then she disappeared for a good 10-15 minutes before coming to get the order. We ordered Mac & cheese for our son, a pasta dish (can't remember the name) and mozz garlic bread.
About 10 minutes after we ordered our waitress dropped bread off at the table (which was stale and gross). There was another table that was seated near us a few minutes after we placed our order that also ordered garlic bread and they got theirs the same time we got ours....20 minutes after we ordered it? My sons Mac & cheese came before our bread, that's how long it took. Our waitress kept poking her head around to look at us but never actually said anything. This happened 6-7 times before she finally came over and said "sorry your entree is taking so long. I rang it in but when I went to the kitchen to check on it and I couldn't find the ticket for it, so they are making it on the fly right now." So we waited some more, 50 minutes total from he time we ordered until our entree hit the table. I've waited awhile for food before, it usually doesn't bother me but what really set me off was by the time it finally came it was lukewarm at best! I worked at Yard House so I understand how a busy kitchen works and a check that has been refired should come out extremely hot, not like its been in the window sitting....which is what ours tasted like.
At this point I am furious and just want the check to come, I had like 2 bites of food before giving up on the whole experience. The manager came over and introduced herself and said "I'm sorry your dinner took so long, we took it off the check" and walked away. Didn't give us a chance to explain what happened from our point of view, but whatever we just said thank you. The waitress brought us boxes and could tell there was tension so she said "sorry about that, at least it makes for a cheap date night." I get she was trying to ease tension but it wasn't an appropriate thing to say. I'm pretty sure our waitress just completely forgot to put our order in so she grabbed a dish that had been sitting for a while, because if she truly ordered a new one on the fly it would have came out piping hot.
We will never ever return here again. Such a disappointing date night.
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