Our cooktop glass was broken so we looked up Llya's business on yelp and gave him a call. He was prompt in getting back to us and on the first visit took a look at the damage and pointed us to the part that we needed to buy. The part came in and we called Llya back. Turned out they shipped us the wrong part. Llya's 2nd visit thus turned out to be a waste of time for him but he was nice and patient about it. The 3rd time he came in we had the correct part with us and he did a great job. He comes across as a nice and professional person, nothing less than 5/5!