Your experience will likely be something like this: you're drawn in as a response to some sweet offer; you're impressed by the physical space; mildly peeved by their process of collecting your personal information to add you to their database; you're told some excuse for why the offer doesn't work today, like the shave barber isn't working today; you're willing to give it a whirl anyway; impressed by the stylist and treatments; willing to pay a fair price and consider this a place to return; you will be targeted by slimy swindling tactics when the time comes to pay. Be wary! I interpret my experience thus: they have a good concept and a lot invested. Business is slow and they recognize that many of their clients are out of town'ers; not repeat candidates. Their 'stay afloat' tactic is to milk every last buck out of the client while he's on the premise, even if it means compromising the experience. I definitely will not return, even though it was a decent haircut. Too slippery for my taste.