hmmm...looks like Phoenix has made some changes since the last time I've came through!
Their staff is ALOT friendlier than the staff I've encountered a year or two ago. The change of attitude in the staff made a huge difference.
I don't know if this was always there before, but southwest airlines has a little tv area, (complete with a table and seats) made specifically for kids to watch cartoons and eat. This kept the midget well preoccupied during the 3 hour layover!
They are also working on a new tram that will help passengers with getting around terminals.
I feel more comfortable in this updated Phoenix airport and I like the direction they are headed to. Keep up the good progress Phoenix!