The sales person I worked with here was a racist. He excused himself after making bigoted comments towards black people during the test drive by saying "Sorry, I am a little bit racist". The same sales person was unfamiliar with the sales process and offered me things that they were unable to commit to. My trade in vehicle was in the shop while I was shopping around. They purchased my vehicle sight unseen, after I offered to return another time with it, and after called me to complain about it not having all of the OEM parts on it. The entire process was extremely uncomfortable. Unfortunately, they had the truck that I wanted with very low mileage. I wish Ford hadn't stopped making the Ranger so that I could have found one elsewhere with equally low mileage.
Here it is 3/5/16 and I purchased my truck on 1/21. I still do not have a title memorandum. I am unable to transfer the title in to my name and my temp tags are about to expire.
Do yourself a favor and do business elsewhere.
Update #1 3/9/2016: A manager/director of their marketing department (corporate) contacted me about my reviews. He informed me that they have a zero tolerance policy for these things and that the sales person that I worked with was let go. He asked if there was anything else that they could do to help fix my poor experience. He followed up with the dealer to make sure I was going to get a copy of my title. They informed him that after I spoke with them on the 5th that it was mailed out.
After, the sales manager from the Parma location called and asked if I felt that sensitivity training would, in my opinion, be sufficient... rather than firing the aforementioned sales person. I said this was fine... However, I am not so sure this should be a decision made by a customer. I feel like this is inappropriate to ask of me because on one side I am being asked to perpetuate this employees bad behavior and teach him that his actions are acceptable (is sensitivity training really going to change him?) and on the other side I am the sole decider as to whether or not this person has a job. I am not this employees manager and what does this say about your 'zero tolerance' policy?
I asked the sales manager why I had not received my title on time and he sheepishly admitted that it was because he put a note on the title saying not to release it to me. He said his intention was to call and convince me to give them the OEM wheels that were not on the car when I traded it in. Unfortunately, he either forgot or misjudged how much time had gone by and therefore it was never mailed to me.
Yesterday I received my memorandum title and got new plates for the truck.
Kudos to the marketing department for monitor your reviews and acting upon them.