| rev:text
| - 3/5 for food and 1/5 for service. I think that, because of all the amazing reviews, we were expecting to be blown away, but our experience was pretty mediocre here.
As some other reviewers have mentioned, the line is long and the portions aren't very big. The service was what killed it for us, though. I couldn't hear half of what the workers were saying (the restaurant was really loud and they didn't make any effort to speak up), and they didn't explain anything, even though it was fairly obvious that we'd never been there before. They also talk to you from way down the counter, asking you questions about the food before you can see what they're talking about, so we were really confused. I feel like we would have liked the food we got more if we had been able to make choices while we were actually looking at the food in question. The girl working at the cash register was nice, and took the time to clarify some things we were wondering about.
When we got to the salsa/dressing section, we asked several questions about which salsas were spicier than others, etc., and the guy working there just said, "I don't know, I haven't tried them," and left it at that. He didn't offer to let us sample them or anything, he just kept looking at us until we blindly picked one. He also didn't give us enough salsa (half of a small cup) for the chip order, and my salad had the same amount of dressing, so it was dry.
As for the food itself, we got short rib enchiladas (Christmas style) on 100% corn tortillas (they also have a 50% corn & 50% flour option), a chopped salad with pork shoulder, and chips & salsa. The short ribs were juicy and decent, but somewhat lacking in flavor. The enchilada sauces paired really well together, and they didn't skimp on the cheese, so that was nice. The pork shoulder in the salad was the more flavorful meat, and I really enjoyed it. It was probably my favorite part of the food. The pickled onions are really good, but make sure to ask for extra, because they don't give much. As for the rest of the salad, the slaw and lettuce were left bland because there wasn't enough dressing. I would've liked pico, but the salsa guy just looked at me when I asked for it twice, and we had already had a weird experience with him, so I just moved on. I didn't feel like the salad was worth the price, because it just didn't have enough in it. The chips were really good and fresh, but the salsa experience was lacking - we didn't love the one we chose, and we had no guidance at all as to what would have been better.
Overall, this didn't turn out to be the new favorite we were hoping for. We'll probably give it another try on a day where it isn't so busy now that we understand the ordering process better, and hope for better service. So far, though, we haven't found anything "crave-worthy" in the food here, and the service definitely leaves something to be desired.
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