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| - This is two reviews in one. Cleaning: 5 stars. Zoom whitening: 1 stars, and unfortunately that's the one that has to be seen. General comments: very friendly staff, and very punctual. Both times I was seen a couple minutes before my appointment time, since I arrived early. Very punctual. Despite burning my gums with their mistake during the whitening, I never received even an apology. I get it that you don't want to take blame, but the only way that you could have burned my gums is if you chose to apply the bleaching agent directly to my gums instead of the protective barrier liquid.
Anyway... I bought a groupon for a cleaning and Zoom whitening. The dentist who saw me was Dr. Foroughi, and I believe the hygienist's name was Steph? I have such a bad memory... My old dentist was wonderful, but at Atrium they seem to have more of the latest and greatest gadgets. Better x-ray machines, better tooth cleaning tools, etc. They used a couple I had never seen before (some ultrasonic water thingy, rather than the usual scrape-scrape-scraping, and a laser cavity detector). Both the dentist and the hygienist were very kind and explained everything to me. The hygienist said that she usually works with kids, and I can definitely see that - she has a calming personality, and she made sure to tell me exactly what she was doing each step of the way. I've been fortunate enough to have never had a bad experience with a dentist, but for anyone who's afraid - she seems like she'd be able to calm them down! The only "negative" is that the cleaning took a bit longer than I was expecting, because we had to wait for one of the x-ray machines to free up as it was already being used. In any case, a 5 star experience.
Two days later (today), I went in for my zoom whitening. I don't know how much you know about Zoom, but first they apply a protective barrier to your gums so that the bleaching agent doesn't burn them, and then they apply the bleaching agent with the laser/light thing. Something went very, very wrong when they put the barrier on my gums. I don't know what exactly happened, but rather than a protective barrier, it felt like the bleaching agent had been applied directly to my gums, instead. It was a familiar feeling, from when I've accidentally gotten the gel from my at-home bleaching trays on my gums. Within 15 seconds it was hurting pretty bad, so I had her take it off. My gums are still burned several hours later, as I write this, and they're swollen and white in certain spots, but I anticipate it will heal soon. Dr. Foroughi said it probably couldn't have been an allergic reaction, based on the ingredients, so I can only assume they put the bleaching agent on my gums. Other than that, my whitening experience went well, but it's simply unacceptable to harm your patient during a procedure without even an apology. I contacted Zoom and they never got back to me either with an answer. Not super pleased.
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