Staff was great as there was a mix up with the bookings. They were able to call in a back up therapist and have him start within the hour. They also gave me a gift bag of goodies which was unnecessary but an excellent touch. The baths were great - super clean & beautiful. Maintenance staff was very attentive- love the fresh fruit waters. My Rmt was excellent, incorporating a variety of massage styles into my treatment to ensure I left feeling great!