They know their stuff but don't expect great Customer service. I was actually surprised. You would think when you going to a shipping place that charges 6$ for a box and expensive shipping fees you would give you great customer service. No not at this one. I got what I needed and it was sent that was it. The associate did not even crack a smile... I will be going back to USPS. Benefit is if you need something to get there and fast it will. Let that be your expectation.