In all honesty, the food was not bad. The burgers were acceptable but a bit dry. Fries seriously over salted. But I was watching how the staff were, and I wouldn't trust them with a pack of McDonald's French fries. I've been in the industry, and where do they find these guys?
Incompetence is probably the best way to describe it. Clients are screaming murder at the front staff and the manager just laid back talking to his buddies and pretended to ignore and even let the poor guy get walloped. It was a busy day and this happens? So much for a peaceful, enjoyable relaxing lunch?
My personal experience is that such lax management means there's a lot of corners being cut somewhere else. Where are the standards? Are they being trained to be oblivious?
Just a few thoughts.