I saw the Questionable Review and wondered why Just One and was it from a Competitor? So - since I'm a Member of Angie's List also - I looked there. Where there are Hundreds Of reviews of this company by actual Consumers. The Vast Majority of Reviews were "A's"s. So I wanted to try this company out for an A/C Tune UP. The Price was Excellent - the response time was excellent (even though the Owner/Operator was just out of the Hospital when he was hit in an Auto Accident). He performed the Service - Never attempted to Up Sell me - and even did some extra things at no Additional Charge. I will definitely call him Again if I have any A/C problems. (Hopefully Not!)