Since registering here for our wedding, I have always received top notch customer service at C&B. I went yesterday to pick up a gift for someone else's wedding and it was no different. I actually ordered off their registry online for store pick up. I received texts and emails letting me know when it was ready so I didn't waste a drive down there. Also, they ask about combining the gifts into one box or keeping them in separate boxes. It was easy when I got there - just gave them my name, order number, and a guy from the back brought out the gift.
I also was looking for an umbrella stand, which I realize probably isn't a common item to find. however, I had three wonderful staff associates helping me, relaying to each other about things in the back and searching two floors for the one we saw online. I was very impressed with the customer service team approach. Everyone was very nice, knowledgable, and super helpful. They will let you shop on your own but be close by for any questions.