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  • I originally was going to bring my car to the shop I normally go to but because someone hit me, their insurance (Allstate) said I should bring it here so it'll be quicker. I brought it in immediately and they took it apart, giving me a quote of 10 days to fix. Now fast forwarding two whole months later and many emails demanding where my car was or why it was taking so long, I get a email saying to contact them. They told me that it was totaled, again this was two months since they've had my car which they claimed to have taken apart and almost completely fixed way past the 10 day quote. After dealing with the insurance company to get a total loss claim completed I went to pick up my personal items from inside the car. After grabbing everything, I noticed someone had stolen my USB cable from the car, I told the supervisor who I'd been working with this entire time but they just shrugged their sholders and said "sometimes these things happen, usually I catch them." To top it off, I noticed that nothing on my car had been touched where I was hit, even though they had told me they ordered all the parts and had the car almost complete assembled before they noticed the new damage which caused it to be totaled. Never going back.
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