So sad to see the Moe's location closest to my work go downhill. I agree with other comments- it seems to be lack of proper management. I've completed the survey in hopes of effecting change and I even got a heartfelt reply from ownership- but there seems to be no action behind it. The restaurant is dirty, the employees are poorly trained with complete lack of customer service skills and the quality of food is not up to Moe's standards. I really wish that I could say something positive but sadly. I cannot.