I ordered online and my food was suppose to be ready in approximately 10 minutes. I arrived about 15 minutes later. It took about 5 minutes to be helped when I arrived. After I paid for my food I waited almost 20 more minutes or another way to put it about 30 minutes after it was suppose to be ready. So sorry for the wait or anything, the hostess just came up and handed me my bag of food. And no...the restaurant was not busy at all! I only saw two two tables in the dining area and three customers at the bar the entire time I was there. There was no excuse for the food to be ready 40 minutes later. I got the Pitts-burger which was only so-so. The fries were bland and the sandwich itself did not live up to the hype.