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  • I was walking by the Canal Grande at the Venetian. Great atmosphere. The Casino is one of the most beautiful I've seen in Vegas so far. We were a little bit undecided about dinner. We looked at the menu outside and my wife said she wanted to try their sautéed mussel and clams. Hostess sat us closed to the entrance so I asked if it was possible to have a table further in and the hostess gladly accommodated. After a couple of minutes we were greeted by our server who told us about their special risotto but didn't tell us his name. He gave us some water and then we placed our drink order, I ordered a Peroni beer and my wife ordered a Limoncello drop. From that moment we haven't seen our server anymore. We have been waiting very long for our drinks that never came out. Meanwhile we saw him taking care of other tables. No bread was offered to us. When we finally decided to get up and leave we met our server who was bringing only my drink and said something about the bartender being out of limoncello for my wife's drink. He could have told us before so that we could choose something else. I told him that I wanted to pay for the beer I ordered but he said that it was fine. No apologies. On our way out nobody greeted us or asked us why we were leaving. No manager on the floor to make sure that good customer service was provided to guests. It is a shame that a place like this is located in such a beautiful and famous establishment like the Venetian.
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