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| - My son is 11 months old and every month I purchase x amount of balloons and take his picture with his coordinating month sticker (cheesiest mom ever right?) so you can say I'm a party city regular and I know what to expect.
Up until this month we frequented the Rainbow and 215 store, but with our move to Henderson I'm not driving all the way over there with a car full of balloons!
I know they're always busy and with the amount of balloons increasing over time, I usually call in my order. This time I was in the area and figured I would order in person for pickup for another day as well as order my son's first birthday balloons (2 weeks away).
Here's my adventure:
As you'll read in other reviews and experience in almost all party city stores - register is always slow. Long wait because they have few cashiers and one is blowing up balloons, fine I'm used to this. My issue is the customer service.
Barbara, the woman who assisted me, needs to find a different job, she's extremely unhelpful and is a middle age woman with the attitude of a 13 year old. She argued with me when I didn't want to buy the current "balloon special"...I just needed 11 not to spend any additional money or add more balloons to my already crowded car...
When I asked if they had a book for balloon bouquets to check for our upcoming party she told me I could check down the aisles and look for the packages, "if I could find them".... Pure laziness.
Because of this, I said forget the balloons. I'll order it online, as big of an inconvenience as that is, I would rather do that rather than put up with Barbara's unfriendly service again. Luckily we only have one more month of balloons, in the meantime I'll have to find a different party city.
Terrible.
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