They are either incompetent or straight up liars. Went in to have my oil changed and had them inspect my brakes. They informed me I had 20% remaining on all pads, rotors were bad, and all needed to be replaced immediately and it was dangerous to drive. I decided to do it myself and when doing so I had little over 1/4" of pad remaining (about 50-60%). Went to another Brake Masters and Car Life and they confirmed my measurements and confirmed that will still needing to be replaced in the near future, it was certainly safe to drive and not anywhere near 20%.