Been going to Cosmo since it opened it is very close to my home. Like every business they have their good and their bad. Like any nails salon they have took techs and they have bad or ones that are having a bad day. IT'S NOT THE END OF THE WORLD. Lisa the owner has always been very sweet, she really does try to take care of every customers which is also her down fall because she is human and she can't do that and do everyone's nails (she gets a lot of requests) I hate waiting and sometimes here you have to wait A LOT. So either arm yourself with patience, or go on a week day when less busy or make an apt for when they first open. I have made apt in middle of day and had to also wait like a walk in which sucks and so annoying and that's not right but it has gotten better. I usually get my pedis from Vanessa or Kim and nails by Vince. ALWAYS look good and ALWAYS lasts forever I can't complain about that. I have been there long enough to find techs a like and don't like. There are techs I would never go to there yet I see they have appointments coming in all the time that request them so every client is different and wants different things so try it out for yourself first. The salon always looks clean and full which is obviously for a reason. So my biggest complain is wait time which has gotten better with me I do see others wait I think it's best just to tell people even if you might lose them which I don't think they will just say "Of course we can but it will be this long of wait" Me I rather know then expect to wait like 20 min and make plans or babysitting issues for after and having to wait forever but they still get my 5 stars because they truly care and when someone leaves upset they honestly do care but it is a business and sometimes they need to pick their battles.