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| - I am Persian and I love Persian food, After reading reviews of Onyx I was excited to try this newly opened restaurant.
Let's start with appearance, the outside was cute and welcoming, as for the inside it had no character, although it was very clean (because it's only a few months old) but it wasn't cozy and also it was very cold (had to put back on my coat). Also, the restaurant is kinda like an L shape and towards the back, I'm guessing where the kitchen is, that's where they have the speakers for the music, they put up the volume so the people in the dining room could hear. Not a nice ambiance in my opinion.
Now let's get to what really matters: THE FOOD. They brought us warm pita bread and butter, which is what typical Persian restaurants do. We ordered mirza ghassemi (eggplant puree mix). The ingredients are suppose to be grilled eggplant (to give it a smokey flavour), tomatoes, garlic and beaten eggs. All mixed and puréed together. Although it had that nice smokey taste that I love, they did not use tomatoes, instead they used tomato paste and I did not taste or see any beaten eggs. Portion was good sized, but I prefer Quartier Perse's mirza ghassemi more.
For our main course we had joojeh (chicken brochette with bone) and chengeh (chunks of filet mignon alternated with peppers and onions)
The chicken was really not good, usually you don't give out a wing as a piece of brochette and the meat was brownish and not very well cooked. The filet mignon was even worse than the chicken, it had no seasoning, and the inside was raw. First and foremost your suppose to ask the client how do you want the cook to be and if you don't ask then you shouldn't make it raw.
The salad was typical garden salad but the dressing was very blahh probably mayo and ketchup mixed together.
The only good thing about the meal was the tea at the end, the waitress brought us a teapot with dates, sugar cubes and crystallized sugar. That was the highlight of the meal.
The staff was really not that much concerned, the waitress was either really nervous or really shy. She spoke very softly and it was very hard to hear what she is saying, after bringing our food she never asked if everything was okay and when she would come in the dining area it was always to bring food, she never looked around to see if anybody wanted something, we had to call out for her to come to our table.
The price of the food is cheap compared to other Iranian restaurant, but the quality is cheap too. They call themselves fine Persian dining but there was no finesse there. Your better off at Tehran or Quartier Perse, you might pay more but you will definitely get better quality.
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After posting this review, the owner messaged me, and tried to tell me that my review was false and unfair. I replied to him explaining to him in more detail the issues we had, but instead of accepting my my honest opinion he said that my reviewed seamed "fishy" basically accusing me of purposely giving a bad review. He also added that I should not promote other Persian restaurants in my review of his restaurant and that I don't seem to be "just" a customer.
I have work in customer relations for over 10 years and the first thing they teach you is the customer is always right, also never to argue with a customer.
I would to finish this update by adding thy I went To Onyx, I checked-in on Yelp as I always do when I go to a restaurant. I took pictures of the plates I had, as I usually do, and I wrote a review later and yes I compared the restaurants to others like them, this is what I usually do the same I do with all other restaurants. And Yes I was Just a customer, just having a meal and then just writings my honest opinion of it. Having this type of reaction to a review is very insulting and very unprofessional.
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