We have been eating here once in a while since we live in the area. Today we tried to go there for supper and when we entered my daughter was crying because she didn't want to leave her stroller. As I was beginning to calm her down showing her photos on my phone, the waitress (Misa) approached our table and asked us to calm down our daughter since she was disturbing other customers.
This is extremely rude. We had just begun to sit down and if you care about customer service you tell the customer something along the lines "is there anything I can do to help your daughter smile? Water? Straw?"
We eat out quite often and never had trouble in any restaurant in Toronto, whether my daughter was having a good or bad day.
The waitress was very insensitive and I will now become very vocal and share with all my network all about my horrible experience at this restaurant.
Children are part of society and sometimes they cry. Parents will always do our best to mediate the situation as fast as possible in public places but kids are not robots.