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| - I needed to get away and Hyatt vacations was offering these rooms for a steal ($79 a night Xmas week!) so I decided to come here. The grounds were absolutely beautiful. Unfortunately they had a freak cold spell and I was unable to use the 10 pools, jacuzzi, waterslide, or any other outdoor facilities, but I did take a short walk around. I also had a balcony looking out at the pools and the mountains, but unfortunately it was too cold to utilize that too. The restaurants were too pricxey for me so I can't speak to those. Parking is free at the hotel. I did check out the Native American Education Center and thought that was a nice thing to have. I never did make it to the spa unfortunately.
Service was top notch: when I first arrived my key did not work and I stopped an engineer in the hall who got a new key sent up, and when I asked her where the ice machine was, she said I could call the bellman and he would bring some to me (I couldn't be that lazy, so I did go down the hall and get it myself). The bathroom was stocked with Portico products (decent sized bottles) and had a ginormous shower with a rainfall head and a handheld jet. I also appreciate the small light under the mirror which I could leave on at night rather than having to leave a larger light on. There was a refrigerator in the room which I used to stock water and bubbly from the Safeway down the road (the hotel is very convenient to many restaurants and shops). One of the best things was that the wake up call was a good old fashined person, not a machine, and she offered to call me back--gotta love a live snooze button! When I went to check out, the folio on the TV showed charges, so I called downstairs, explained I had prepaid the package, and the front desk people solved the issue very quickly to my satisfaction. Also, they have machines by the front desk that allow you to check in and print your boarding pass.
My one complaint and why I did not give it a fifth star: charging for internet. Seriously, in this day and age, that to me felt like it was nickling and diming the guests, many who pay a lot to stay at the resort.
For those who go to Scottsdale, I definitely recommend the Hyatt at Gainey Ranch (and check out the Hyatt Vacations website for some good deals).
UPDATE: I checked my cc bill three days later and they had double charged me after all, despite giving me a zeroed out receipt. Poor form, Hyatt. She credited back to me, but what if I hadn't noticed?
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