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http://www.openvoc.eu/poi#funnyReviews
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  • What a horrible experience. I scheduled a 60-minute facial and spoke directly to Matt when I scheduled. He seemed nice at the time. I called a few hours before my appt. because the weather was really rough outside and I was not sure if they would stay open and/or I would have trouble on the roads. I spoke with Matt again and he had a bit of an attitude. I brushed it off thinking maybe others are calling with the same issue. I arrived 10 minutes early for my appt. and when it was 10 minutes after my appt. time, I asked the receptionist what the delay was and she said it should only be a few more minutes. I asked where Matt was and she said he was gone for the day. She could tell I was a bit put off having to wait past my scheduled time. Well....the esthetician was 30 minutes behind which really put me in a bind because I had to get to work (which I ended up being late for). The facial experience itself was horrible. First - the room is very, very small and the table is 3' high. I am on the shorter side and had to get a chair to use to get onto the bed. There was no dimmer in the room so the light overhead was very bright. The esthetician mentioned she had only been working there four weeks and she asked for a lamp but never got one. She proceeds with the facial and after a bit of cleansing she applied an "acid" mask. I have never heard of such a thing and it literally felt like my face was on fire. The burn was unbearable and I did my best to stay calm and ask for it to be removed from my face. It took about 20 minutes for my face to cool off (she did apply an oatmeal mask afterwards that was a little gentler). Parts of my face the following morning were actually pealing. I've been getting facials for over ten years and never had such a horrific experience. When I went to check out I wanted to use a credit card for the tip. The receptionist said she had to charge money ($.01) first before she could ring it up. I found that to be odd since a lot of merchants these days' use square or something of the like and it never charges you a small amount before you can process the actual charge. While reviews are certainly subjective, I cannot sugar coat this one. It is what it is and my experience was a bit of a nightmare. Live and Learn!
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