After struggling to find a decent computer repair place in my neck of the woods, I settled on Red7 in Tempe because they had the best reviews for any local repair shop. I was excited to have found what looked like a great place to get my wife's laptop repaired. Plus, who wouldn't rather support a local, reputable business than their large chain competitors?
I took the laptop in on a Saturday morning, explained the issue, and was told they would let me know by end of day Monday what the issue was. Monday rolled around, and I hadn't heard anything. I gave them a call Tuesday: the phone number on my invoice was "disconnected"...what the hell. I went in that evening and let them know their number was not working (turns out they accidentally didn't update it on their paperwork when they moved). They diagnosed the issue and gave me the quote, in which I agreed to the work (price seemed reasonable). I was told the laptop would be ready by Thursday afternoon at the latest. Thursday afternoon rolls around......no call. Great. I called them Friday afternoon, and they had apparently literally just finished fixing it 10 minutes before I called. Bought the Yelp Deal and picked up the laptop Friday evening. Good news is the omputer seems good as new and is working normal again. Michael explained to me what I needed to do with it once I got it home (which was cool, but I already knew this). I was okay with it being ready a day late, but was a little frustrated by the lack of communication through the entire transaction. It was obvious Michael genuinely appreciated the business. I'd consider giving them another chance the next time I have a technology issue.