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  • As a preface I have been coming to this location for years and have been impressed with the quality of drinks and service. However, my most recent visit makes me question whether I will return to this location in the future. There was only one person working when I was there in the evening (which was weird because it was quite busy) so the service was a bit slow but I was not in a rush and didn't mind waiting. When I did get to the front of the line to order I asked for a chai tea and the employee helping me asked whether it was cold or hot and I said hot (in that moment I thought maybe they had a new iced tea as I am not that familiar with their menu and dont branch out of chai tea or an americano usually). I then paid and waited by the bar but saw her start steaming milk, since I was the last person in line I figured she was making my drink and I asked what she was making and she said a chai latte, I stated that I had just wanted the chai tea, at this point she became frustrated with me and belligerently accused me that I had said latte (I didnt as I don't drink milk) and then said "Well which tea do you want we have 15", this became really awkward for me, so I looked at the tea menu so I could tell her the exact name of the only chai tea on the menu (bombay chai). I realize this becomes a he said/she said situation but it should have been handled in a different way as she escalated what was a misunderstanding into a really negative experience for me to the point where I had been overcharged for the tea (I should have caught on when I was paying too) but did not bother asking to refund the difference (nor did she offer to at any point) because I just wanted to leave. This is the only time I have had poor service here and maybe she was just having a bad day and decided to take it out on me but in a world where there is a lot of choice I am going to choose the very close by Starbucks where people are always friendly.
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