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  • Worst service ever. The waitress took my drink for a refill and literally never brought it back. When I asked her about it she admitted that she "totally forgot" and accused me of trying to complain to get a free dessert. Um, no, I just wanted the drink that I ordered. I ordered my salad with dressing on the side. When the salad arrived it was completely drenched in dressing. When I asked the waitress about this, she glared at me, then she snatched the salad and took off stomping toward the kitchen. My mom ordered the veggie burger, which was completely inedible. It was not cooked all the way through, and it was like someone had just slathered refried beans onto a bun. Also, it was frozen in the middle. My mom asked the waitress if they could cook her burger, which was clearly frozen in the middle. That's when the waitress really lost it. She started screaming at me, waving her arms in the air, yelling, "This is a restaurant. I'm going to get my chef so you can tell him to his face!" I tried to deescalate the situation, telling her that wasn't necessary, when she lost it at me, yelling, "THIS IS A RESTAURANT!!!" Then, she tried to stare me down as she stomped back towards the kitchen. K, she clearly wanted us to know that we were in a restaurant. In my experience, a restaurant should be able to 1) refill drinks, 2) not accuse customers of trying to get free dessert because you "totally forgot" their drink refill, 3) accommodate simple requests like dressing on the side, 4) not serve frozen burgers, and 5) not scream and yell and customers who ask you for basic service. All of those things can ultimately be forgiven, but yelling at customers and trying to stare them down is not acceptable. Gordon Biersch = Worst restaurant experience in Boca Park, hands down.
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