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  • Worst experience ever here. I normally like staying here but this time was horrible. The first thing that happened once we checked in we went to our room and it was not clean plus I asked when making the reservations to be close to the elevator. Then then switched us to another room thought things would be much better. Wow was I wrong this room was even worse. The room was also not cleaned very well either. There were toe nail clippings on the carpet and floor. Then off to the bathroom I go and there is no toilet paper roll holder. I was astonished that these simple repairs were not taken care of and they were still placing people in these rooms. I could have fixed that issue within 2 minutes. So finally I went down to the desk to have them move is once again. The gentleman Brian (tall white guy from I think the Midwest) at the front desk moved us to another room and was very nice. He was sweet and tried to be empathetic which I appreciated. The last room at least was clean enough to sleep in w a toilet paper holder. I was tired of being moved so I just stayed. My birthday weekend was definitely ruined and I kinda felt like they didn't care. I will definitely think twice before making reservations at this property again.
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