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  • i am very upset and disappointed in the customer service I received at the 4010 E Bell Rd in phoenix Arizona. I placed an order over the phone with Melissa. Prior to me ordering I informed her that I had a coupon and a gift certificate. I confirmed that both items could be used and she approved. I advised I had a family meal coupon which gave 2 large one topping pizza's, garlic bread, 12 wings and a liter of soda for 27.99. My gift certicate was for $25. Melissa was distracted during the whole conversation and kept repeating the order back wrong. She first gave me a total of approximately $45. I explained to her that that did not make sense when the family meal was 27.99 and the only thing additional I was getting was a large salad for 2.95. Again I read to her what was on the coupon that I received from the website and explained to her there is no way the total could be so high. After being place on hold for several minutes Melissa came back on the line and gave me a total of 36.83 which included tax and delivery. I said "so the amount you will be charging on my card will be 11.83 correct" and Melissa replied yes. When the delivery came I was charged 36.83 on the receipt I then called the location and Melissa asked how much i was charged and Melissa said 40.83 , there was now an additional $3 charge for delivery. I explained to her that my charge was only suppose to be 11.83 which I spoke to her about. She claims that she never knew about the gift certificate and would not reverse the charges. I think as a manager this is unacceptable. She was very distracted during the whole call and would not admit to her fault at all in this situation. I would not have approved the charge of 36.83 knowing that I had a 25 gift certificate.
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