Updating this review to change it from 2 stars to 1 star. We hadn't been in a while, but our son loves their burgers, so we finally relented and went back. Previously, we had given them two stars because their food was great but their ordering system was abysmal. The good news is: they've changed their ordering system. The bad news is: they've made it worse. Now instead of at least completing the transaction all in one fell swoop (ordering + paying), you have to order at one place and pay at another. So, now the 20 minute ordering process becomes even longer as you have to wait for your bill, wait for the server to process it and bring it back, then wait to sign and total everything.
I can only assume this was done to try and increase the tips the wait staff was getting. Well, I hope it's bringing in vastly larger tip amounts....because it's driving customers away. We will not be back. Ever.