I really try not to jump into the "anti social media" feeding frenzy of posting every bad experience and this was one I was going to keep in house but upon going to the website to send a private note to the manager there is not a "contact us" tab that I could readily find which struck me as the extreme attitude I experienced here. Quickly I was very excited to meet a close local friend and her precocious daughter, who's manners are above reproach. Ironically her father is a "name" in Charlotte hospitality but names do not matter, every well mannered customer is entitled to gracious service! It was one of those bitter New York frigid days, we both got there about 5:15 and were waiting patiently outside for the 5:30 open. About 5:20 a delivery person knocked on the locked door, a dressed gentleman opened the door for him, looked at us, closed the door and locked it. We were both just astounded and left for some where more welcoming.